Shipping Policy

At Aliamam, we are dedicated to ensuring your order is processed and delivered in a timely and efficient manner. We work with trusted carriers to ensure a smooth and reliable shipping experience. Please find detailed information on shipping regions, carriers, and delivery times below.

Processing Time

All orders are processed within 1 to 3 business days. After processing, you will receive a shipping confirmation email with tracking information, allowing you to follow your package as it makes its way to you.

Shipping Regions & Delivery Times

• Asia:
  For customers in Asia, including Japan, South Korea, China, Singapore, and Malaysia, we partner with reliable carriers such as DHL, FedEx, and local postal services to deliver your order.
  Delivery times typically range from 4 to 8 business days, though this may vary slightly by destination and local logistics. In some cases, especially for more remote areas, shipping times may take a bit longer due to regional factors or customs processing.
• Oceania:
  For customers in Oceania, including Australia and New Zealand, we work with trusted carriers such as Australia Post, DHL, and FedEx to ensure prompt delivery.
  Shipments to Oceania usually take 5 to 10 business days. However, please note that shipping times to rural or remote areas may take a bit longer due to geographical distances or local factors.
• Europe:
  For our European customers, including the United Kingdom, France, Germany, Spain, and Italy, we use carriers such as UPS, DHL, and local postal services.
  Delivery times in Europe generally range from 5 to 10 business days, with potential slight variations depending on the country and customs clearance. Some locations may experience longer delivery times during peak seasons or due to local factors.
• North America:
  For shipments to North America, including the United States, Canada, and Mexico, we ship via reliable carriers like FedEx, UPS, and USPS.
  Most deliveries within North America are completed within 7 to 12 business days. However, remote or rural areas may experience delays due to geographical location or other local factors.
  

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor your shipment's progress in real time on the carrier's website. Tracking updates will be provided until your order arrives at your doorstep.

Customs and Duties

For international shipments, customs duties, taxes, and fees may apply. Your local customs authorities determine these charges, which are the customer's responsibility. We recommend contacting your local customs office to inquire about any applicable duties or taxes before placing your order.

Potential Delays

Although we make every effort to ensure timely delivery, please note that shipping times may be affected by factors such as weather conditions, customs processing, or holidays. If your package is delayed, please reach out to our customer service team, and we will assist you in tracking and resolving the issue.

Undeliverable Packages

If a package is undeliverable due to an incorrect address, the recipient's unavailability, or other reasons, the package may be returned to us. In such cases, we will notify you and arrange for a reshipment or issue a refund, depending on the situation. Please ensure your shipping address is correct when placing your order to avoid delays.

Customer Support

Should you have any questions about your shipment, tracking, or delivery, please feel free to contact our customer service team. We are always here to help and ensure that your Aliamam shopping experience is a positive one.